![]() As many as 64% of internet users see round-the-clock support as the biggest benefit, according to the newest chatbot industry statistics provided by Drift. Second, we want answers at any time of the day and we enjoy their accessibility. Why do we love chatbots? First, we like their quick response and prompt service. 64% of internet users say 24-hour service is the best feature of chatbots. Chatbot statistics for 2019 show that people are adjusting well to automated support. This is when chatbot customer support steps in. But sometimes we need help, and we need it as quickly as possible. For the most part, that works in our favor. We live fast, online lives that are dominated by our phones and tablets. With two-thirds of customers having used chatbots in the past year, this technology has become mainstream. Chatbot Customer Service Statistics 67% of customers used chatbots in the past year. Bots are the best at providing fast and reliable service they’re always on and they’re programmed to answer the most common questions immediately, which gives them an advantage over email or social media. Why? Because consumers like to get the information they’re asking for immediately. ![]() In 2017, 34% of consumers preferred to communicate with artificial intelligence in an online retail situation. This allows customer service agents to work on more challenging tasks and take a big-picture approach. But for everyday issues, a chatbot service reduces costs and speeds up response time. It’s still important to have some trained customer support professionals for more complicated questions. Chatbots can answer 80% of standard questions.Ĭhatbot market statistics show that one of the reasons this technology is becoming more and more popular is that chatbots can answer most questions users might throw at them. So, we might have a new answer to the question: What are chatbots? More than ever, they’re the way companies help customers ask questions or resolve problems quickly and easily. Chatbot growth has been prominent across a number of industries, to the point where 1.4 billion people now use them on a fairly regular basis. The advancement of AI has provided humanity with a stack of useful tools and resources. Today, AI technology is used to provide virtual assistance in a range of different industries, including healthcare, business, education, and finance. People still have unrealistic expectations about artificial intelligence, but we can say that humanity has moved a step closer to interacting with machines. In the past few decades, though, things have changed significantly. However, at that time, people could not yet imagine the machines that could actually react or work like humans. The idea of using human language in communication with machines arose in the early ‘50s. Blue-Bot sent two million messages to more than 500,000 customers in 2018.Ĭhatbot Usage and Artificial Intelligence Today, 27% of consumers are interested in artificial intelligence support tools.There were over 300,000 chatbots on Facebook in 2018. ![]() 37% of people use a customer service bot to get a quick answer in an emergency.64% of internet users say 24-hour service is the best feature of chatbots.50% of businesses plan to spend more on chatbots than on mobile apps.85% of customer interaction will be handled without human agents by 2021.Chatbots can cut operational costs by up to 30%.We’ve compiled some stats to show why eCommerce and chatbots are a match made in heaven. Customers like chatbots more than half of internet users are satisfied with them and around 60% of millennials already use them regularly to purchase basic goods. Experts predict 90% of customer interaction in banks will be automated by 2022.Īnd despite what you might think, that could be a good thing. ![]() And I’d like to know who uses chatbots the most.Īre you curious about chatbot statistics ?Ĭhatbots have taken the customer service and real estate industries by storm, but that’s just the start of the story. I’m curious about chatbot usage in business. Can you tell me more about what you want to know? We currently have 71 articles about chatbots. I was hoping to learn something about chatbots. ![]()
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